Data deletion

How to ask

Send an email to ravenboxoff@gmail.com, or use the Contact page, and write "delete my data". If the request is about a Messenger or Instagram conversation, tell us the Facebook Page or Instagram account you wrote from, so we can find the thread. You do not need an account on this website.

What we delete

The conversation we had with you and the platform account id that came with your messages. Your name, phone number, delivery address and notes, unless we still need them to deliver an order that is already on its way. Your newsletter email address. Any message you sent us through the contact form.

What we may keep

We keep the record of a completed order for as long as Tunisian accounting rules require, without the delivery address once the order is delivered. Nothing else is kept.

How long it takes

We confirm every request within 7 days and delete the data within 30 days. If the law stops us from deleting something, we tell you what it is and why.

Facebook and Instagram

A request sent to us covers the data we received through Facebook or Instagram. You can also remove our app from your Facebook or Instagram settings, which stops new data from reaching us.

If you accepted the advertising cookie, we sent Meta a one-way hash of your email address and phone number, plus technical data such as your IP address and browser type, for ad measurement. Meta cannot read the hash back, and switching to essential only stops future sends. Tell us in your deletion request and we will also ask Meta to remove the matching event data.